The Client

British American Tobacco (BAT) is the world’s most international tobacco group in terms of its spread of global markets, with brands sold in more than 180 markets. BAT operates a responsible business in a controversial industry and the company’s approach to responsibility runs throughout its activities – from crop to consumer.

Business Issue

In 2007, the Global Product team in BAT recognised that they faced growing challenges in both talent retention and in ensuring that adequate and consistent product knowledge training and development was available (and efforts were not being duplicated) across the organisation.

Our Solution

The strategy Infinity Learning proposed for a new Product Academy mapped out the product competency levels/learning required to support BAT employees throughout their career via two main routes: one for people within the Product function itself and one for Non-Product specialists (e.g. Marketing, Operations etc.).

Infinity worked closely with subject matter experts to design and build a 'blend' of learning interventions to support learners across the global organisation at key stages during their career, including:

• An Induction DVD and quiz
• The 'Product Fundamentals' e-learning module with interactive activities and multimedia presentation available to everyone in the organisation who need to know the 'basics' about product.
• Specialised e-learning modules for the product function with integrated work-based tasks, projects and coaching support.
• A range of workshops for both product and non-product providing opportunities for hands-on experiential learning andimmersive challenge activities to develop strategic decision making skills for product related business activities. Many of these workshops were developed centrally for implementation in each of the regions, so ensuring efficient and consistent training provision, with reviews carried out each year centrally to keep the materials bang up to date.
• Master-class templates for advanced training to provide a springboard for career development into a different product area for existing specialists.

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Testimonials

"The Infinity team offered significant expertise along with a professional approach, as well as being great fun to work with!"

Global Product Knowledge Manager, BAT

"The Product Fundamental programme took just 6 weeks to develop, from start to finish, and that did not mean a compromise on quality, quite the opposite, it is one of the most successful and widely used elements of the Product Academy. There is a real variety of imagery, exercises and cool animations. I am proud to be able to direct people to this e-learning programme, it has acted as a flagship for the rest of the Product Academy."

Product Knowledge & Communication Manager, BAT

"I just finished the online Product Fundamentals training and found it very good as introductory knowledge for new staff…the quality was exceptional. I am keen to learn more and requesting access to the e-learning site. We have a fairly new team and this training can fast-track product knowledge gaps."

Factory Operations Manager, BAT

The Client

Dixons Retail plc (formerly DSGi) is Europe’s largest specialist electrical retailer and services company with operations in 26 countries and over 1,200 stores in 13 countries across Europe, employing over 38,000 people.

Business Issue

Product knowledge of in-store colleagues is a key element in achieving one of Dixon's core 'Customer Plan' priorities - 'improving the shopping trip' for their customers. Their challenge was to create a future-looking strategy for product training that supported the culture and business/operational needs of the organisation.

Our Solution

Infinity Learning worked with Dixon Retail's Product Training team to evaluate the current product knowledge online system and to set a vision and strategy for developing a robust training solution that incorporated the best use of learning methodologies, interactive media and multi-platform compatible web 2.0 technologies:

Stage 1: Finger on the pulse - A range of evaluation techniques (user surveys, in-depth interviews, stakeholder meetings and other research) were used to audit the cultural, business and learning environment: generating deep insights into needs, gaps and opportunities.

Stage 2: Future visioning - Blue sky sessions with key stakeholders and specialist input from Infinity on the future of learning and learning technology helped to develop a wish-list, then a clear vision for a new learning strategy.

Stage 3: Strategic choices and recommendations - Options for the future were outlined, including detailed functional requirements so that the final strategy could be easily taken to the next stage.

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"We have a clear vision, now shared by everyone!"

Group Product Training Leader, Training & Development, Dixons Retail PLC

The Client

Peugeot Motor Company Ltd is part of PSA Peugeot Citroën, the second largest carmaker based in Europe. The Peugeot group celebrated its 200th anniversary in 2010 and places great importance on the excellence of its dealer network.

Business Issue

The current economy and a desire to secure investment in good quality training, led to Peugeot Motor Co's decision to think more carefully about how it implements and manages learning across its 270 UK dealerships. Recent cutbacks have left Peugeot dealerships with a reduction in sales personnel across the country and fewer staff in the showrooms means that considering other aspects - such as time off the job to attend training, and the time taken to travel to training sessions - is fundamental.

Our Solution

Infinity was selected by Peugeot to recommend and deliver updated training modules to improve the quality of materials delivered across all 270 UK dealerships. Infinity successfully revitalised and developed a range of new e-learning modules, identifying key changes to bring training up to date, in line with current best practice and with a greater focus on driving skill development for improved sales.

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Testimonials

"We’re delighted with the success of the training to date. Managers and employees across our dealerships have embraced the training, being able to improve their knowledge and skills without leaving their place of work. Delivering new and up-to-date information through this training has certainly increased staff motivation and morale during this tough period. By continuing to invest in staff development we’re in no doubt that these new found skills will be instrumental to increasing sales and delivering a better level of service to new and existing customers.”

Commercial Training, Peugeot Motor Company Ltd

The Client

Over the past 20 years SABMiller has grown rapidly from the original South African base into a giant global operation. Today the organisation is one of the world’s leading brewers with brewing interests or major distribution agreements in over 60 countries spread across six continents. SABMiller’s portfolio of over 150 brands includes premium international beers such as Pilsner Urquell, Peroni Nastro Azzurro, Grolsch and Miller Genuine Draft, as well as an exceptional range of market-leading local brands such as Aguila, Miller Lite, Snow and Tyskie.

Business Issue

The Marketing Capability Team, based in SABMiller’s head office in Woking, UK, recognised that getting new recruits to the Marketing Community up to speed and knowledgeable, about the company and how Marketing works at SABMiller, was critical to their on-boarding and would form a sound base for future development.

“What we were trying to achieve – to provide an overview of the global beer industry and brewing process to enable rapid engagement with the business for new marketers.”
Marketing Communications and Capability Manager, SABMiller

As e-learning was new to most parts of the SABMiller organisation there were a number of potential barriers to overcome:

• An inherent lack of confidence in this type of learning technology
• The challenge of delivering value, relevance and flexibility to a wide global audience often operating in very different marketing
• The development of a robust technological platform and supporting software to ensure access and connectivity

Our Solution

Infinity Learning worked closely with the SABMiller project team to define the required subject areas for the programme and designed a modular structure so that individual learners could select the e-learning topics most relevant to their knowledge gaps and learning needs - putting the learner in control of their learning, what modules they do, when and in what order. Each e-learning module was designed to make the learning process stimulating using a wide variety of different multi-media and interactive online and offline activities to enable the learning to be both embedded and to be explored in the context of the learners' market place.

Infinity Learning designed, developed and hosted a bespoke tracking database as well as off-line versions of the programme - to enable access to the entire global marketing community, even those not connected to the SABMiller intranet.

The Infinity solution also included support for the programme launch including delivering webinars for SABMiller nominated e-learning champions and creating an 'infomercial' used as part of a teaser campaign for the e-learning programme.

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Testimonials

“As a new starter to SABMiller, I found the e-learning an invaluable tool in helping me to get a better understanding of brands, but also our strategic intentions. I also particularly liked the brewery tour - it was fun!”

Global Consumer Insights Manager, SABMiller

“Previously I wasn’t convinced about e-learning as a medium, but because of what we have done on this project, I am now convinced and see it as engaging, informative and a very relevant learning medium for SABMiller.”

Global Director of Marketing Development, SABMiller

“Not only has this e-learning programme been a great success, but it has paved the way for e-learning as part of our planned Learning Management System.”

Global Learning and Development Director, SABMiller

The Client

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Business Issue

Our Solution

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The Client

AOSpine is an international community of spine surgeons, orthopaedic surgeons, neurosurgeons, academics, researchers, and other spine care professionals dedicated to delivering knowledge, experience, and evidence to improve patient care and outcomes.

Business Issue

Whilst the faculty community is dedicated to delivering knowledge and experience through the 120+ educational events they run each year, the challenge was to ensure consistently high levels of skills as educators (lecturers and facilitators).

Surgeons have busy and complicated schedules! They required short, focused learning and reference materials that could be accessed remotely.

Our Solution

Infinity Learning worked with AOSpine to create an online Faculty Education suite of resources, incorporating self-study guides and e-learning modules (created in their in-house authoring tool).

The course provided engaging and multi-media examples and exercises that allow faculty members to gain a more in-depth knowledge of the skills they needed to employ to ensure effective learning in 15 to 20-minute time periods - with e-learning modules that could be easily updated to reduce costs and increase efficiency.

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Testimonials

"As faculty I benefit a lot from AOSpine e-learning. It shows me what I know, what I should know and how to become a better teacher. And it doesn't leave me alone once the computer is switched off because I can download templates, booklets and checklists to further improve my competencies for the benefit of the learners."

Educational Director. AOSpine Europe, Finland

The Client

Business Issue

Our Solution

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The Client

Her Majesty's Prison Service (HMPS) is a part of the National Offender Management Service of the Government of the UK tasked with managing most of the prisons within England and Wales.

Business Issue

During the Professionalising the Prison Service initiative, a development framework for Prison Service staff at all levels and across all functions within Public Sector Prisons was established. There was a strong desire that the new curriculum should harness the power of technology and that blended learning should be used increasingly across all training provision when appropriate. Infinity Learning was selected to provide consultancy services to help the HMPS project team to set a strategy to achieve this goal.

Our Solution

Infinity Learning designed a strategy development programme. The initial review phase included a series of consultations, surveys and desk research with the key focus to establish an actionable plan for the implementation and extension of e-learning as a route to meeting the curriculum and development needs of the Prison Service. The output from the review was therefore both strategic and tactical.

The final strategy report then provided practical steps to introduce online and blended learning into Prison Service training. This included a series of recommendations and a critical path to the adoption of e-learning across HMPS with a view to achieving quick wins with pilot projects in place over a relatively short timescale. This approach provided both a sanity check for the strategy standards suggested for creating or commissioning e-learning and a 'proof of concept' for the wider adoption of e-learning within the Professionalising the Prison Service agenda.

The Client

Business Issue

Our Solution

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The Client

National Offender Management Service (NOMS) is an executive agency of the Ministry of Justice, bringing together the headquarters of the Probation Service and HM Prison Service to enable more effective delivery of services. The two bodies remain distinct but have a strong unity of purpose – to protect the public and reduce reoffending.

Business Issue

Sharing and handling information in a responsible manner and according to the correct security procedures is of the utmost importance when working with the types of sensitive and personal details that the NOMS community use on a day-to-day basis.

Core training needed to be available across the full offender management community - including workers in headquarters and regional offices as well as for relevant workers within the Voluntary Sector.

Our Solution

Infinity Learning recommended an e-learning solution for generic security training that could easily be made available to everyone within the community, with the possibility to further add learning interventions based on an individual learner's role, responsibility, security clearance level, location, and the system being used in their area of the organisation.

Working closely with the NOMS team, Infinity developed an easy to use, interactive e-learning module, building up core knowledge and skills, and including thought provoking 'What would you do?' scenarios to allow learners to consider their actions within realistic on-the-job situations.

On successful completion of the Information Security Awareness programme, learners are able to register their details to receive a certificate in acknowledgement of their progress.

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The Client

Business Issue

Our Solution

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The Client

Business Issue

Our Solution

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