We believe that to be 100% effective, learning needs to be integrated to your business aims and objectives, consistent with your Brand and Marketing strategies, and joined to ‘the hip’ of your People, HR and Learning & Development strategy and programmes.
As importantly, learning should be integrated with the learning requirements, needs and choices of the learner.
Each bubble has a number inside it. Pop them in order, starting from number 1. Be quick, you’ve got limited time!
We believe that regardless of the method of delivery that is used, learning should be as interactive as possible so that the Learner has the opportunity to not only practice what they are learning within the learning itself and as importantly within their lives and habits. This interaction is important so that the individual can achieve lasting change, new habits and adopt new ways of being and doing.
Who turned out the lights!
Use your torch to find the light switch and turn the lights back on!
We strive to develop programmes which are innovative both within the design and development of the learning itself and in the way that we use the technologies that are available within the organisation. Our continual strive for best practice in our work means we continually push the boundaries of how technology is used to make the learning experience the best it can be.
Learning must engage the hearts and minds of the learners, so that the individual understands the benefits for them in learning new things and making change in how and what they do.
We believe that designing, developing and delivering integrated, interactive and innovative learning will deliver learning which engages the individual with the learning and with the desired business outcome.
The learning design and development Company
We provide a portfolio of learning expertise which includes; learning strategy and learning technologies consultancy, training design and development with specific expertise in e-learning, mobile learning and integrated learning programmes.
Linda has been with Infinity since its launch in January 2007. She is responsible for overseeing the delivery of all projects and ensuring that we build honest and open partnerships with our clients.
Linda holds a BEng (Hons) in Electronic Engineering and spent a number of years as Project Manager in the telecoms sector before moving into learning and development Project Management.
An electronics engineer by trade, Chris Mayers is an expert in the learning technology industry with in excess of 20 years experience that spans early video production and editing technologies to the development of bespoke development tools and integration of e-learning with AICC and SCORM Learning Management Systems.
In an enviable career Chris has worked with some of the World’s leading brands including Virgin, British American Tobacco and Peugeot. Whether supporting e-learning development or integrating legacy systems Chris has built a distinguished reputation as a pragmatic problem solver with unparalleled creative application.
Steve is a multi-award winning learning and development professional with over 20 years experience in senior corporate roles.
Having held 3 Main Board corporate positions, with a team developing over 200 hours of blended learning each year, as well as being responsible for specifying, developing and implementing a wide variety of learning management systems; Steve has a truly comprehensive understanding of all aspects of learning & development and its implementation and management within the Corporate arena.
Steve is responsible for our learning design team, ensuring that our programmes meet the requirements of the Client and their Learners and delivers the anticipated improvements to the business.
British American Tobacco (BAT) is the
world’s most international tobacco group in terms of
its spread of global markets, with brands sold in
more than 180 markets. BAT operates a
responsible business in a controversial industry and
the company’s approach to responsibility runs
throughout its activities – from crop to consumer.
In 2007, the Global Product team
in BAT recognised that they faced growing
challenges in both talent retention and in ensuring
that adequate and consistent product knowledge
training and development was available (and efforts
were not being duplicated) across the organisation.
The strategy Infinity Learning proposed for a new
Product Academy mapped out the product
competency levels/learning required to support BAT
employees throughout their career via two main
routes: one for people within the Product function
itself and one for Non-Product specialists (e.g.
Marketing, Operations etc.).
Infinity worked closely with subject matter experts to
design and build a 'blend' of learning interventions
to support learners across the global organisation at
key stages during their career, including:
An Induction DVD and quiz
The 'Product Fundamentals' e-learning
module with interactive activities and multimedia
presentation available to everyone in
the organisation who need to know the
'basics' about product.
Specialised e-learning modules for the
product function with integrated work-based
tasks, projects and coaching support.
A range of workshops for both product and
non-product providing opportunities for
hands-on experiential learning andimmersive challenge activities to develop
strategic decision making skills for product
related business activities. Many of these
workshops were developed centrally for
implementation in each of the regions, so
ensuring efficient and consistent training
provision, with reviews carried out each
year centrally to keep the materials bang up
Master-class templates for advanced
training to provide a springboard for career
development into a different product area
for existing specialists.
"The Infinity team offered significant expertise along with
a professional approach, as well as being great fun to
Global Product Knowledge Manager, BAT
"The Product Fundamental programme took just 6 weeks
to develop, from start to finish, and that did not mean a
compromise on quality, quite the opposite, it is one of the
most successful and widely used elements of the
Product Academy. There is a real variety of imagery,
exercises and cool animations. I am proud to be able to
direct people to this e-learning programme, it has acted
as a flagship for the rest of the Product Academy."
Product Knowledge & Communication
"I just finished the online Product Fundamentals training
and found it very good as introductory knowledge for new
staff…the quality was exceptional. I am keen to learn
more and requesting access to the e-learning site. We
have a fairly new team and this training can fast-track
product knowledge gaps."
Dixons Retail plc (formerly DSGi) is
Europe’s largest specialist electrical retailer and
services company with operations in 26 countries
and over 1,200 stores in 13 countries across
Europe, employing over 38,000 people.
Product knowledge of in-store
colleagues is a key element in achieving one of
Dixon's core 'Customer Plan' priorities - 'improving
the shopping trip' for their customers. Their
challenge was to create a future-looking strategy for
product training that supported the culture and
business/operational needs of the organisation.
Infinity Learning worked with Dixon
Retail's Product Training team to evaluate the
current product knowledge online system and to set
a vision and strategy for developing a robust
training solution that incorporated the best use of
learning methodologies, interactive media and
multi-platform compatible web 2.0 technologies:
Stage 1: Finger on the pulse - A range of evaluation
techniques (user surveys, in-depth interviews,
stakeholder meetings and other research) were
used to audit the cultural, business and learning
environment: generating deep insights into needs,
gaps and opportunities.
Stage 2: Future visioning - Blue sky sessions with
key stakeholders and specialist input from Infinity
on the future of learning and learning technology
helped to develop a wish-list, then a clear vision for
a new learning strategy.
Stage 3: Strategic choices and recommendations -
Options for the future were outlined, including
detailed functional requirements so that the final
strategy could be easily taken to the next stage.
"We have a clear vision, now shared by everyone!"
Group Product Training Leader, Training & Development,
Dixons Retail PLC
Peugeot Motor Company Ltd is part of PSA
Peugeot Citroën, the second largest carmaker based
in Europe. The Peugeot group celebrated its 200th
anniversary in 2010 and places great importance on
the excellence of its dealer network.
The current economy and a desire to
secure investment in good quality training, led to
Peugeot Motor Co's decision to think more carefully
about how it implements and manages learning across
its 270 UK dealerships. Recent cutbacks have left
Peugeot dealerships with a reduction in sales
personnel across the country and fewer staff in the
showrooms means that considering other aspects -
such as time off the job to attend training, and the time
taken to travel to training sessions - is fundamental.
Infinity was selected by Peugeot to recommend and
deliver updated training modules to improve the quality
of materials delivered across all 270 UK dealerships.
Infinity successfully revitalised and developed a range
of new e-learning modules, identifying key changes to
bring training up to date, in line with current best
practice and with a greater focus on driving skill
development for improved sales.
Screen Examples - scroll down to view.
"We’re delighted with the success of the training to date.
Managers and employees across our dealerships have
embraced the training, being able to improve their
knowledge and skills without leaving their place of work.
Delivering new and up-to-date information through this
training has certainly increased staff motivation and morale
during this tough period. By continuing to invest in staff
development we’re in no doubt that these new found skills
will be instrumental to increasing sales and delivering a
better level of service to new and existing customers.”
Over the past 20 years SABMiller has grown
rapidly from the original South African base into a giant
global operation. Today the organisation is one of the
world’s leading brewers with brewing interests or major
distribution agreements in over 60 countries spread
across six continents. SABMiller’s portfolio of over 150
brands includes premium international beers such as
Pilsner Urquell, Peroni Nastro Azzurro, Grolsch and
Miller Genuine Draft, as well as an exceptional range
of market-leading local brands such as Aguila, Miller
Lite, Snow and Tyskie.
The Marketing Capability Team,
based in SABMiller’s head office in Woking, UK,
recognised that getting new recruits to the Marketing
Community up to speed and knowledgeable, about the
company and how Marketing works at SABMiller, was
critical to their on-boarding and would form a sound
base for future development.
“What we were trying to achieve – to provide an overview of
the global beer industry and brewing process to enable rapid
engagement with the business for new marketers.”
Marketing Communications and Capability Manager, SABMiller
As e-learning was new to most parts of the SABMiller
organisation there were a number of potential barriers
An inherent lack of confidence in this type of
The challenge of delivering value, relevance
and flexibility to a wide global audience often
operating in very different marketing
The development of a robust technological
platform and supporting software to ensure
access and connectivity
Infinity Learning worked closely with the
SABMiller project team to define the required subject
areas for the programme and designed a modular
structure so that individual learners could select the
e-learning topics most relevant to their knowledge
gaps and learning needs - putting the learner in control
of their learning, what modules they do, when and in
Each e-learning module was designed to make the
learning process stimulating using a wide variety of
different multi-media and interactive online and offline
activities to enable the learning to be both embedded
and to be explored in the context of the learners'
Infinity Learning designed, developed and hosted a
bespoke tracking database as well as off-line versions
of the programme - to enable access to the entire
global marketing community, even those not
connected to the SABMiller intranet.
The Infinity solution also included support for the
programme launch including delivering webinars for
SABMiller nominated e-learning champions and
creating an 'infomercial' used as part of a teaser
campaign for the e-learning programme.
“As a new starter to SABMiller, I found the e-learning an
invaluable tool in helping me to get a better
understanding of brands, but also our strategic
intentions. I also particularly liked the brewery tour - it
Global Consumer Insights Manager, SABMiller
“Previously I wasn’t convinced about e-learning as a
medium, but because of what we have done on this
project, I am now convinced and see it as engaging,
informative and a very relevant learning medium for
Global Director of Marketing Development, SABMiller
“Not only has this e-learning programme been a great
success, but it has paved the way for e-learning as part
of our planned Learning Management System.”
Global Learning and Development Director, SABMiller
AOSpine is an international
community of spine surgeons, orthopaedic
surgeons, neurosurgeons, academics, researchers,
and other spine care professionals dedicated to
delivering knowledge, experience, and evidence to
improve patient care and outcomes.
Whilst the faculty community is
dedicated to delivering knowledge and experience
through the 120+ educational events they run each
year, the challenge was to ensure consistently high
levels of skills as educators (lecturers and
Surgeons have busy and complicated schedules!
They required short, focused learning and reference
materials that could be accessed remotely.
Infinity Learning worked with AOSpine to create an
online Faculty Education suite of resources,
incorporating self-study guides and e-learning
modules (created in their in-house authoring tool).
The course provided engaging and multi-media
examples and exercises that allow faculty members
to gain a more in-depth knowledge of the skills they
needed to employ to ensure effective learning in 15
to 20-minute time periods - with e-learning modules
that could be easily updated to reduce costs and
Screen Examples - scroll down to view
"As faculty I benefit a lot from AOSpine e-learning. It
shows me what I know, what I should know and how to
become a better teacher. And it doesn't leave me alone
once the computer is switched off because I can
download templates, booklets and checklists to further
improve my competencies for the benefit of the learners."
Her Majesty's Prison Service (HMPS) is a
part of the National Offender Management Service
of the Government of the UK tasked with managing
most of the prisons within England and Wales.
During the Professionalising the
Prison Service initiative, a development framework
for Prison Service staff at all levels and across all
functions within Public Sector Prisons was
established. There was a strong desire that the
new curriculum should harness the power of
technology and that blended learning should be
used increasingly across all training provision when
appropriate. Infinity Learning was selected to
provide consultancy services to help the HMPS
project team to set a strategy to achieve this goal.
Infinity Learning designed a strategy development
programme. The initial review phase included a
series of consultations, surveys and desk research
with the key focus to establish an actionable plan
for the implementation and extension of e-learning
as a route to meeting the curriculum and
development needs of the Prison Service. The
output from the review was therefore both strategic
The final strategy report then provided practical
steps to introduce online and blended learning into
Prison Service training. This included a series of
recommendations and a critical path to the adoption
of e-learning across HMPS with a view to achieving
quick wins with pilot projects in place over a
relatively short timescale. This approach provided
both a sanity check for the strategy standards
suggested for creating or commissioning e-learning
and a 'proof of concept' for the wider adoption of
e-learning within the Professionalising the Prison
National Offender Management Service
(NOMS) is an executive agency of the Ministry of
Justice, bringing together the headquarters of the
Probation Service and HM Prison Service to enable
more effective delivery of services. The two bodies
remain distinct but have a strong unity of purpose –
to protect the public and reduce reoffending.
Sharing and handling information
in a responsible manner and according to the
correct security procedures is of the utmost
importance when working with the types of sensitive
and personal details that the NOMS community use
on a day-to-day basis.
Core training needed to be available across the full
offender management community - including
workers in headquarters and regional offices as well
as for relevant workers within the Voluntary Sector.
Infinity Learning recommended an e-learning
solution for generic security training that could
easily be made available to everyone within the
community, with the possibility to further add
learning interventions based on an individual
learner's role, responsibility, security clearance
level, location, and the system being used in their
area of the organisation.
Working closely with the NOMS team, Infinity
developed an easy to use, interactive e-learning
module, building up core knowledge and skills, and
including thought provoking 'What would you do?'
scenarios to allow learners to consider their actions
within realistic on-the-job situations.
On successful completion of the Information
Security Awareness programme, learners are able
to register their details to receive a certificate in
acknowledgement of their progress.